Vesk — bilingual SMS reminders and reply AI for appointment businesses
Vesk sends French and English appointment reminders over SMS, reads what customers
text back, and acts on it — confirming, cancelling or sending a reschedule link when it
is confident, and handing the conversation to staff when it is not. Built for salons,
clinics, spas, barbershops, dental practices and studios.
How the AI is governed
The model classifies intent; it never holds the authority to act on one. Consent, the
30-day review cooldown and business-hours checks are enforced in application code before
any message is sent, and appointment status transitions are validated by the domain
layer. Classification runs against a committed 40-case bilingual evaluation set, where
failures are graded by blast radius rather than raw accuracy.
Features
- Bilingual (FR/EN) SMS appointment reminders, timed per customer
- AI reply classification with confidence scoring and staff escalation
- Automatic confirmation, cancellation and reschedule links
- Review recovery with Google and Facebook links, on a 30-day cooldown
- Public booking pages with per-business URL slugs
- Real-time dashboard: delivery rates, no-show trends, agent run logs
- Message templates with per-language variants
Integrations
- Twilio for SMS delivery and inbound webhooks
- Appointment ingestion from an existing booking system via webhook
- CSV import for migrating an existing customer list
- Google and Facebook review destinations
- Public booking API for unauthenticated bookings
- Azure OpenAI as the classification model provider
Data protection and tenancy
- GDPR consent tracking with recorded consent source
- One-click PII anonymization; records are soft-deleted, never hard-deleted
- Immutable audit log of appointment status changes
- Per-tenant data isolation asserted on every continuous integration run
- Idempotent inbound SMS and webhook handling
Pricing
Starter $29/month — 200 SMS, 1 staff user. Pro $79/month — 1,000 SMS, 5 staff users,
reply AI, review recovery and analytics. Enterprise — custom, with API access, webhooks
and unlimited users. Billing is not yet live; Vesk is pre-launch and has no customers
yet, so this page carries no customer testimonials or usage claims.